Privacy Policy

In Short

We won’t give, trade or sell your information to anyone else so they can contact you directly without your explicit consent. We only pass on your information to others if they’re working for us, and we make sure they take good care of this data while they have it. In rare and extreme circumstances, we may have a legal obligation to share information with the police or other parties.

In Detail

All Staff have levels of access to our secure database which holds the majority of personal information we may collect. Other personal information, e.g. sent in emails to staff, may be summarised and stored on our database if staff feel it is necessary to gather a complete record of your history with us.

Selected volunteers may access this database if their work with us necessitates this, e.g. if they are helping us ‘cleanse’ our database of old addresses, or if they are working with us long-term as an intern. These volunteers sign a data protection agreement and their work is carefully monitored.

Third Parties

We will never pass on your information to a third party so they can contact you directly without your explicit consent. Your information will also never be sold to or ‘swapped’ with a third party.

We may disclose your personal information to third parties without your explicit consent if we have a legal obligation to do so, or in order to enforce or apply any other agreements you’ve entered into with us. These occasions are extremely rare.

Storing your data

In Short

We store your data in a few different places for different purposes, but all of these places are secured and comply with all UK and EU data laws. We do not store or have access to payment information provided online.

In Detail

Everywhere we store your data complies with strict UK and EU regulations on data security and protocols. This includes data centres based in the USA which work to ensure they are fully compliant for organisations, based in Europe.

By submitting your personal data to us, you agree to us transferring, storing or processing your data in this way. We take all reasonable steps to ensure your data is treated securely and in accordance with your right to privacy.